We’re looking for a Liverpool-based (or nearby) Account Manager to join our growing team. This is a great opportunity for someone with account management or EdTech/SaaS experience, looking for a fresh challenge, career progression, and a fantastic company culture.

In a sector which truly matters, you’ll build strong relationships with education leaders at all levels. We’re looking for someone with the ability to advise (and challenge) customers, to ensure they gain maximum value from two of our online products (Perspective and Observatory), supporting implementation, engagement, and developing long-term partnerships.

This is a hybrid role, with office attendance at least one day per week in our Liverpool office, alongside key business events and team days as required.

If you’re passionate about technology, education, and making a real difference, we’d love to hear from you.

Job Requirements
Essential Experience
Most of the following (and be willing to learn the gaps!):

Minimum 2 years’ experience within an Account Management/Customer Success role
Experience managing and developing customer accounts and long-term relationships
Strong written and verbal communication skills, including confidence presenting professionally online
Experience using modern workplace, CRM and communication tools such as: Microsoft Office, Teams, Zoom, Slack, Dialpad and Jira (training can be provided on specific internal tools)
Ability to communicate confidently with professional stakeholders, including senior leaders and decision-makers
Proactive, organised, and customer-focused approach with the ability to manage multiple priorities effectively
Desirable Experience
Experience working within a SaaS, EdTech, or subscription-based software environment
Previous experience working with schools, Multi-Academy Trusts, or Diocesan organisations
Knowledge of the education sector and challenges facing schools and trusts
Experience hosting webinars, remote demos, or online customer events
Key Attributes:
Proactive and accountable, with pride in delivering high standards of customer experience and account ownership
Strong relationship-builder who enjoys helping customers succeed
Commercially aware, with confidence identifying opportunities for customer growth, retention, and long-term value
Organised and detail-oriented, with the ability to manage multiple priorities
Confident communicator who can engage professionally with stakeholders at all levels
Curious and eager to learn, with an interest in education, technology, and customer success
Collaborative team player who contributes positively to team culture
Empathetic and solutions-focused
Dependable, resilient, and adaptable
Most importantly, we want people who genuinely care about helping customers succeed.

Day-to-Day Role
Customer Success
Leading customer implementation calls to establish expectations, priorities, and implementation plans
Helping customers embed effective and sustainable use of the platform, through implementation, training, and ongoing development
Taking a proactive approach to customer engagement to ensure maximum value is achieved throughout the customer journey
Working closely with SLT and users at all levels to support strategic goals and successful outcomes
Identifying concerns early and working proactively to resolve issues before they impact customer confidence
Relationship Management
Acting as a key point of contact and trusted advisor for customers
Building strong, long-term relationships across customer accounts
Managing customer expectations, including communication around product development and updates
Supporting successful contract renewals and commercial conversations where appropriate
Account Monitoring & Retention
Monitoring account performance using customer data, usage trends, and customer feedback to identify opportunities, risks, and areas requiring additional support – taking action where needed
Creating clear action plans for accounts of concern
Maintaining accurate and consistent records within our CRM system (ACT)
Collaborating with the wider Account Management team to support overall customer retention strategies
Growth, Advocacy & Commercial Development
Identifying opportunities to upsell and cross-sell additional products and services
Encouraging customer advocacy through testimonials, referrals, introductions, and case studies
Supporting attendance and engagement for online and onsite events hosted by Angel Solutions
Product & Sector Insight
Logging customer feedback and feature requests
Keeping up to date with developments within the education sector, including areas such as Ofsted and school improvement
Team Contribution & Brand Representation
Acting as a positive ambassador for Angel Solutions and its culture
Contributing ideas, feedback, and continuous improvement suggestions
Working collaboratively within a supportive and high-performing team environment
Benefits & Culture
We know we’re biased, but we really do think Angel is a great place to work!

Hybrid Working: We offer a blend of remote and office-based working based on the needs of the individual and the business.
Your Birthday Off: In addition to Annual Leave allowance
Regular Finish Early Fridays: as a reward for all your hard work
Innovation Days: Time to get away from “normal” and work differently
Ongoing Training & Qualifications: Learning is at the core of who we are
Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan…
Surprise Treat-Days: Park fun days, meals out, workshops… who knows what’s next?
Parental Leave: Maternity, paternity and adoption leave from day one
Dependants Leave Allowance: Time off if your child / family member is poorly
Private Medical Insurance: Because we want to know you’re looked after
Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it’s a great time to rest and recharge those batteries!
Earn More Every Month: After probation, all employees automatically receive an incremental monthly salary increase, amounting to £500 every year.
What We Do at Angel Solutions…
Angel Solutions creates pioneering web-based software that serves the education industry (teachers, leaders, school improvement officers, education data analysts and more). Most of our products are designed to save people time and deliver powerful data analysis, but that’s not all we’re about! We also strive to be creative and innovative in everything we do, and want to remain a friendly, close-knit team even as the company continues to grow.

How to apply