We’re looking for a Lead User Experience Designer to join us in Manchester to help shape our range of digital products and services. In this role, you’ll sit within our Shared Digital Services area, focusing mainly on our Membership proposition. Membership is at the heart of Co-op and it’s an exciting time to join as we look to improve the experience our members have with us.

As a Lead User Experience Designer at Co-op, we’ll look to you to lead a multi-disciplinary team of designers, researchers, engineers, product specialists, and analysts. This area provides the shared services that help our digital teams, products, and services deliver on their objectives, so you’ll be responsible for designing solutions that span the wider business. You can learn more about some of the work we do across the wider business on our digital blog (https://digitalblog.coop.co.uk)

What you’ll do

• Lead the end-to-end design process across multiple teams
• Produce accessible design solutions based on user behaviour, data, and research
• Make sure our products and services are designed to meet our customer’s needs, as well as being accessible to everyone and balanced with business requirements
• Collaborate with teams across the wider business to identify themes, similarities, and opportunities for improvement
• Define and measure quantitative UX goals and metrics in collaboration with designers, analysts, and product managers
• Mentor and line manage  designers and support their professional development

This role would suit people who have

• Experience in an Interaction Designer or similar role
• An understanding of web technologies (e.g. HTML and CSS)
• Experience in interaction and interface design for web, mobile, and native applications
• The ability to lead a digital design process on large-scale, from concept through to delivery
• Good communication skills, with the ability to explain the value of intricate design decisions to colleagues with limited deign experience

When you apply for the role, we’ll ask you to upload your portfolio of work. This should demonstrate good design practices that are supported by case studies. It’s important that your portfolio explains the processes you’ve gone through to get to your final designs.

Why Co-op?  

If you’ve got the skills and experience we’re looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You’ll also get:

• Private healthcare
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• YuLife – an app that rewards you for exercising with discounts and vouchers for your favourite brands

Building an inclusive work environment

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Please be aware that we may close applications for this role early