Commercial Partnerships Manager

We’re loyalty pioneers, creating the world’s most rewarding experiences.

Since the launch of Avios in 2011, we have evolved from a leader in travel rewards to a leader in loyalty.

We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions and produce invaluable data and customer insights to maximise and leverage the ever-increasing potential of loyalty.

We’ve created millions of memories for members around the world, harnessing their loyalty and love for travel with hotel and flight rewards and unforgettable experiences.

Today, IAG Loyalty is continuing that growth on a global stage:

  • 3000 Avios are collected every second (more than 100 billion annually) by
  • 35 million members across 200 countries globally from
  • 200+ partnerships with the biggest names in travel, retail, hospitality, finance and more.

 

The Role:              

The Commercial Partnerships Manager is responsible for optimising the long term, profitable growth of relationships within our network of travel partners. Acting as the principle IAG Loyalty contact/ambassador and internal partner champion, you will drive the continued development of customer proposition and experience, as well as associated products. You will be working with the likes of  IHG, Marriot, Avis Budget Group, Accor and British Airways Holidays.

 

What you’ll be doing:

  • Develop & grow issuance performance from your portfolio and drive customer engagement with redemption products and services.
  • Focus on key partnerships where largest value creation is possible, driving product improvements and marketing distribution growth.
  • Working collaboratively to develop and promote sustainable and scalable products, re-using technical or propositional solutions across your partnerships.
  • Play your role in the evolution of internal ‘ways of working’ to improve agility and decision-making, meaning quicker delivery for partners and customers and better value creation
  • Identify where technology can improve the Customer & Partner Journey – working with tech teams to improve automation, streamlining and driving efficiency.
  • Support the Business Development effort in your area with dual focus on both larger strategic partnerships as well as smaller, less hands-on partnerships.

 

What are we looking for:

  • Commercially astute:
    • Able to quickly identify and optimise value using financial acumen
    • Experience with commercial targets
    • Understanding of how to deliver mutual commercial targets, against the delivery of internal ones.
    • Contractual knowledge – commitments, exclusivities and other legal requirements etc
    • Capable of evidence-based decision-making using data and customer-validation
  • Outcome driven:
    • Able to demonstrate, using specific examples, measurable successes and achievements relating to commercial partnerships.
  • Analytical thinking:
    • Able to digest reports and customer insights
    • Understanding of trends, risks and customer behaviours
  • Project management skills:
    • Able to drive product and proposition optimisations, working collaboratively with other internal teams e.g. Tech
  • Tech and digitally savvy:
    • Understands how technology and automation enables growth, improves business performance and drives adoption
  • Line management experience
    • Of at least one direct report – this role will involve managing an Exec.
  • Innovative mindset:
    • Curious about innovations in the industry, knowledgeable about the competition and can craft propositions and solutions to reflect this.
    • Proactively adapts and learns new capabilities to reflect the changing needs of our customer and business
  • Passionate and engaging communicator:
    • Able to build strong relationships and influence diverse audiences, both internally and externally.

 

What we can offer you:

  • Discounts on BA flights and holidays from day one for you, your friends and family
  • Annual Bonus (dependant on Company & Individual Performance)
  • Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
  • One non-contractual Annual Bookable Travel Concession for employee, partner and dependants after 12 months service.
  • Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
  • Company Pension
  • Private Health Care
  • 20 days working from abroad in Europe allowed per calendar year
  • 25 days annual leave, with the ability to buy or sell up to 5 days, and a day off on your birthday
  • Hybrid working model – approx. 50/50 office and home based, but flexibility can be discussed
  • Travel Insurance
  • Life Assurance
  • Cycle to work scheme
  • New Joiner Avios/Birthday Avios/Thank you Avios

 

Inclusion and diversity are integral to the success of IAG Loyalty. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation’s potential.

Please advise the Talent Team should you require any reasonable adjustments to take part in the recruitment process, so that we can remove any barriers during the process.

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