About Monterosa

Monterosa is the leading Real-time Engagement (RTE) platform powering the world’s biggest entertainment and sports properties. We combine live participation such as voting with gamification, interactive video and eCommerce, connecting millions of fans to their favourite brands.

Monterosa / Interaction Cloud is the SaaS platform adopted by ITV, Sky, ViacomCBS, EA Sports, The British Olympic Association, The Jockey Club, and Liverpool FC powering and monetising fan engagement around key properties such as Love Island, The Grand National, The Premier League and Olympics.

Included in the Tech Nation’s prestigious 2020 Future Fifty cohort, Monterosa achieved over 20 #1 apps, has been awarded a BAFTA and is listed at #39 in the Sunday Times Tech Track 100 2020.

Job Profile

We are looking for an experienced software support technician with commercial experience to join our Support Team for a period of 6-8 weeks. The role is focused around providing Support to our Uk and International customer events pre-booked on our platform.

What you’ll be doing

• Team Player working in a small group of other Software Support Technicians, reporting to the Support Team Leader (Manager)
• Embrace new ways of working in order to deliver better and consistent results in your working day
• Ability to think outside of the box inside your work centre and beyond to enable learning and confidence building in new types of work
• Ability to assess and prioritise accordingly whilst supporting customer events.
• Ability to ask for help and escalate as soon as all other options are depleted
• Ability to demonstrate sense of urgency relating to customer queries

About you 

• Proven work experience as a Software Support Technician, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices
• Ability to diagnose and troubleshoot basic technical issues (software and hardware)
• Familiarity with remote desktop applications
• Familiarity with help desk software or service desk (eg. Freshdesk, Zendesk or JIRA service desk)
• Excellent problem-solving
• Ability to provide step-by-step technical help, both written and verbal
• Nice to have additional certification in any of the Microsoft, G Suite, AWS, Linux, jamf, Apple or similar technologies
• Proficient oral and written communications skills. Collaborates well in a team environment. Sensitive to clients’ needs, can develop warm client relationships
• You like the idea of working in TV production, theatre, music or for sports organisations
• Calm, methodical and resilient, you’ve been in some scrapes, planned your way out and can show others how to do the same

What’s on offer

• The opportunity to work on exciting projects – creating world-class interactive experiences reaching millions of fans of the biggest entertainment and sports events on the planet
• A small, friendly team where you will have an opportunity to stand out
• Hardware and software of your choice – we never judge your OS or IDE choices
• 4.5 days working week culture – we try and finish early on Fridays
• 25 working days of paid holiday + additional company holidays (we call them Monterosa Mondays)
• Flexible working hours with the opportunity to work from home or office (London, Liverpool or Krakow)
• Private health insurance, subsidised gym membership and other benefits relevant to your country of residence
• Substantial annual conference and training budget
• Regular social events, hackathons and meetups

Monterosa is one of the most rewarding and challenging places anyone can work in technology and entertainment. The payback beyond money is achievement, satisfaction and professional growth. We create, we deliver, we achieve immense success through a combination of great ideas, great technology, a passion for entertainment and high performance. With sufficient willpower, the vast majority of new team members go through a positive professional transformation!

Diversity and inclusion are a priority for us, so we aim to attract the best talent and create an environment that supports and includes them. If you prefer to work from home part-time or as a job-share, we’ll make this happen whenever we can – whether this is to help you meet other commitments or strike a great work-life balance.

We do not accept unsolicited agency CVs.