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Onboarding Account Manager

Onboarding Account Manager

About the role:

You’ll form part of our renewals team, working closely with our account management team to deliver the renewals team strategic plan. You will be responsible for implementing and onboarding our software with new customers, providing the best possible user experience. This role will require you to be highly organised, juggling the following: training, check-ins, interventions and account set-up for the first year of our customers’ journey. An average day will involve speaking to a variety of our customers throughout the day and making sure they are on track with their goals and desired outcomes. You will support them in the use of our software, advising them on the best way to use our system to meet their needs. You will be a brand enthusiast for Angel Solutions and bring your thinking, strategies and ideas to advance the onboarding process. You will build strong relationships with our customers and build customer advocacy that will help us to generate new business leads.

 

Are you:

-Someone who creates positive first impressions?

-Passionate about helping customers have the best possible start implementing our products?

-Able to provide clear and effective online and onsite training to help our customers embed our products?

-Someone who enjoys building new relationships both face-to-face and over the phone?

-Keen to make a real difference to educational outcomes in the UK and beyond?

-Empathetic, with a positive attitude and a desire to help our customers reach their goals?

-Results-driven, with an ability to intervene and take appropriate action to secure renewals?

-Resilient to keep going when faced with challenges?

-Gifted with the aptitude to generate new business leads?

-Confident, with an excellent phone manner

-Highly organised and able to prioritise a dynamic workload?

-Someone who enjoys working collaboratively with a team?

Job Requirements Essential:

-1 year+ experience working as an Account Manager, preferably with experience of onboarding customers.

-A valid UK driving license

Desirable:

-Experience of working in the education sector as an Account Manager.

-Experience working with SaaS (Software as a Service)

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