Office Coordinator (temp)

Location: Manchester

Apadmi is a fast growing European digital products company that specialises in mobile.

If you’ve ever ordered a Domino’s pizza from their mobile app, or used your Co-op membership app, or an Argos card then you’ve sampled our work. We create brilliant digital experiences that drive new value for some of the biggest brands in Europe. Our current client list includes Argos, Greene King, Sykes Cottages, Curry’s, TalkTalk, BBC, Co-op, Chelsea FC, Vodafone, Charles Stanley, Domino’s and more.

We are 260+ people, headquartered in Manchester with further offices in Edinburgh and Amsterdam. We  are a team of strategists, product owners, designers, engineers and marketers who have been awarded for our complex solutions to business challenges. An award we are most proud of is our place on The Sunday Times Top 100 Best Companies to Work For list in 2024.

Overview

This is an exciting new temporary position at Apadmi with the potential to become permanent.

As our Office Coordinator, you’ll assist our Office Manager at our Apadmi HQ operations on a daily basis, being the face of our brand to new and existing clients

We’re looking for an outgoing, organised and confident individual who can deliver exceptional customer service and make sure our colleagues and clients have a positive experience whilst with us.

We currently have operations in Manchester & Edinburgh in the UK and recently acquired a digital company in Amsterdam.

You’ll be based at our Apadmi HQ in Salford Quays so you must be comfortable with being in the office daily, and may include occasional travel to new facilities in the UK.

What you’ll do

Highly motivated to deliver exceptional customer service, key elements of the role include:

Reception; all calls to be answered, transferred or message taken & forwarded accordingly ensuring the use of pardot form is completed for potential New Business Leads. All missed calls are to be returned and followed up with evidence.

Meeting & Greeting;  delivering excellent internal and external customer service – welcoming guests, clients, customers, suppliers and contractors.

Assisting with general upkeep of the office to ensure it is presentable at all times.

Assisting with the administrative elements of the day to day office operations.

Ensure the office is maintained, supplies are audited and restocked when required

Arrange meetings and events, booking travel and ensuring that the appropriate visitor administration is completed along with friendly, professional meeting & greeting and customer service.

Responsible as part of the Facilities team, for monitoring and responding to the Facilities channels (mailbox, Slack, telephone etc.) and ensuring any key messages are relayed to the appropriate person or dealt with appropriately in good time.

Supporting staff and/or clients with travel & accommodation bookings in line with the company’s Travel policy and procedures.

Assisting with facilities reports & contracts and ensuring the departments shared folder is kept up to date with relevant documentation ; i.e. air conditioning services, catering supplier contracts etc.

Supporting in-house events when required.

Supporting the pre-planning of meetings when required in relation to refreshments, lunch orders etc.

General administration of facilities including distribution of post and/or deliveries.

Provide a client focused service and a great experience for our colleagues, clients, suppliers, contractors and visitors.

Build strong relationships across the business, with understanding of when to escalate issues.

Be a visible role model for the Apadmi values.

What we’re looking forYou’ll have previous experience of delivering in a similar role, excited by a new challenge for a fast-growing digital specialist. We’re looking for someone who fits the following:

You’ll be friendly, approachable, proactive, confident and outgoing, keen to add value to our community

You’ll be highly organised, methodical and possess the ability to multitask

You’re a team player and able to develop brilliant relationships with your colleagues across the Company and with our valued visitors

You’ll have a genuine passion for customer service and helping others

You’ll thrive when things go wrong, identifying solutions and coming up with a plan

You’ll notice the small things and appreciate that they contribute to the bigger picture

You’ll be excited at the prospect of building a career with one of Europe’s leading digital solutions specialists

What we’re offering

As well as all the standard stuff you’ll get at Apadmi (think holidays, pension, the usual benefits), we have a collaborative community which offers a range of opportunities and rewards for our people, as well as excellent career development through our Apadmi Academy.

This role will be based at our Apadmi HQ in Salford Quays.

If you think you have what we’re looking for, then we’d love to hear from you. Hit that apply button now.

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